Shipping & Return

Shipping

City Shipping Cost (AED) FREE Shipping on Orders Above (AED)
Dubai 40 200
Ajman 40 200
Abu Dhabi 40 200
Sharjah 40 200
Al Ain 40 200
Ras Al Khaimah 40 200
Umm Al Quwain 40 200
Fujairah 40 200

Suburbs & Remote Areas Shipping Information

Shipping Cost For All Areas – 50 AED
Suburbs & Remote Areas Suburbs & Remote Areas
Hatta Al Qou – Al Wiqan – Al Dhahrah
Almadam Al Hibab
Nazwah Al Tawyeen
Hawilat Saadiyat Island
Masfut Mazyad – Om Ghafa – Al Thahir
Muzairah All Valleys
Wadi Alhulu Ghayl
Shawka Rimah
Almuniei Al Khatem
Adhen Village – Kub Valley Al Khaznah
Shaam – Al Jeer – Ghalilah Abu Samrah
Western Abu Dhabi Al Yaher Farms
Dibba Al-Fujairah & Al-Hisn Nahel – Sweihan
Shipping Cost for All Remote Areas – 50 AED

 

Refund & Return

At Chocolate & Chocolates, we are committed to delivering the highest quality chocolate products to our valued customers. Due to the nature of our products being freshly made and temperature-sensitive, we have established a return policy that focuses on maintaining the integrity and freshness of our chocolates.

Please note that all sales of our chocolate products are final, and we do not offer refunds or accept returns. This is because the quality and taste of our chocolates are at their prime when they leave our premises, and returning them could compromise their freshness and taste.

Why we cannot accept returns comes down to various important themes starting with (A) Freshest Delicacies; our chocolates are handcrafted with the utmost care to ensure their superior taste and quality. Once a product leaves our facility, we cannot guarantee its freshness and the stringent conditions required for its preservation. Moreover, with (B) Temperature Control; chocolate is a delicate creation that can be affected by temperature variations during transit. Due to this sensitivity, we are unable to accept returns as we cannot ensure that the proper conditions have been maintained. (C) Hygiene & Safety; for the safety and well-being of our customers, we uphold the highest standards of hygiene. Once a product leaves our premises, we cannot verify its handling, ensuring that it meets our strict quality control measures. (D) Personalized Touch; as many of our creations are made-to-order or personalized, making them unique to each customer’s preferences. As a result, these products are not suitable for return or resale. (E) Ethical Sourcing; we prioritize ethical sourcing of our ingredients, which includes considering environmental impact. Unfortunately, returning products might not align with our sustainability efforts. (F) Our Dedication to Customer Satisfaction; while we cannot accept returns, we remain fully committed to your satisfaction. If you encounter any issues with your order, such as damage during transit or errors in customization, please contact our customer support team within a day of receiving your package. We will work diligently to address your concerns and find a suitable resolution. (G) Quality Assurance; our no return and no refund policy are rooted in our unwavering commitment to delivering chocolates that exceed your expectations. We thank you for understanding the unique nature of our delicate creations and the effort we put into preserving their exquisite taste.

Since our chocolates are made with care and precision, we want you to enjoy them in their optimal state. We understand that situations might change, and plans might need adjustment. Therefore, if you wish to cancel your order, you have the option to do so before it is fulfilled. Once your order has been fulfilled, we regret to inform you that cancellation and return requests will not be accepted.

To request a cancellation, please contact our customer support team as soon as possible. If your order has not been fulfilled, we will process your cancellation request promptly. However, once your order has been fulfilled, it cannot be canceled, returned, or refunded.

We understand the importance of customer satisfaction and strive to provide the best experience with our chocolates. If you have any concerns or queries about your order, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that your chocolate experience with us is as delightful as possible.

Thank you for choosing Chocolate & Chocolates for your chocolate indulgence

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We appreciate your understanding and look forward to serving you with our premium chocolate products.